![]() ![]() This error can be due to an invalid request structure, invalid request parameters, or an internal server error. Our server received your request but was unable to fully execute it. ![]() Your subscription request was declined because the current session exceeded the subscriptions limit. You sent too many requests in a given amount of time. This error can be due to your account not being active, your account not having API access, or your access token not having enough scope to access the Conversations API. The server understood the request but refused to authorize it. This error can be due to the agent being disabled or using an invalid access token. The request lacks valid authentication credentials. This section looks at the different body structures required for the different GraphQL operations when using the WebSocket protocol. WebSocket request and response body structure See the comment section at the top of the sample app for additional instructions. The code is hosted in a cloud-based Node.js sandbox that you can fork and use yourself. Go to the Zendesk Chat Conversations API Sample App on codesandbox.io for the complete source code described in this article. Send requests to an authenticated WebSocket address ( wss:///stream/0.1/graphql/įor full documentation of all the operations that Conversations API supports, see the GraphQL schema docs. ![]() You can call the Conversations API in one of the two ways: The chatbot saves customers and employees valuable time by providing faster responses and solutions to ticketing issues. So, you can use it to answer specific questions, reroute customers tickets through decision-making trees, or facilitate self-service.
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